Password forgotten need to answer secret ??

Hello,
I have tried signing into my hotmail. I have already gone through the steps of resetting my password but I can't seem to get into the section where I could answer my secret question. AS of right now I have no way of getting into my account at all. It is probably sending me emails to reset my password but I am NOT able to get in my hotmail at all!!! If anyone could give me some really good advice in order to be able to get in, I would reallyu appreciate it!!!