Hotmail account blocked

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emmy - Nov 23, 2010 at 12:33 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 23, 2010 at 03:51 PM
I changed my hotmail account password as my account was hacked - I had great difficulty in changing this in the first place but somehow managed it.

Then the password didn't work anymore - and the site had now blocked my account.

I go to the `forgot your password' to reset it but it does not take the answer to my Security question and the only other option is to go to customer care which takes me to the msn uk site - NO HELP AT ALL!!

So I rquested the `single code' to login and as of yet, the code has not come through to my mobile, even though the mobile number I gave was verified as the one I registered when opening my account.

PLEASE HELP - I am at my wits end
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1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Nov 23, 2010 at 03:51 PM
If your MSN/Hotmail Account has been hacked!

If your MSN Account has been hacked, go to MSN email support:
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&scrx=1

You have to give all informations about your problem and about your identity:
* Your e-mail (the "Windows Live ID").
* Your first name and full name.
* Your date of birth (month / day / year).
* Your country.
* The state, province or department in which you reside.
* Your zip code.
* The IP address of each computer used to access your account, or the most commonly used. To find your IP address, visit : http://www.monip.org/
* The answer to your secret question (if you don't remember it, notify it).
* Emergency address email registered for this account (if no emergency address, notify it).
* Your Internet service provider (at work or at home).
* The date and approximate time of your last login.
* The information below:
o For Windows Live Hotmail user :
? Examples of files names which you created in addition to those existing by defect
? Examples of contacts contained in your address book.
? Examples of old email titles contained in your inbox folders or messages.
o For Windows Live Messenger user :
? Examples of contacts contained in your contact list.
? The nickname under which you appear on Windows Live Messenger.
VERY IMPORTANT ! Write your request in a clear and understandable English, avoiding the SMS language, spelling and abbreviations !

Remember and do not forget that this is the only way you can expect to recover your account!
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