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DVD/CD-ROMs

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Radar - Dec 1, 2010 at 12:57 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 1, 2010 at 03:59 PM
Hello,

My wife has a hp laptop with Vista on it and she lost the ability to read or play a CD of any kind. I found 7 viruses on the system so decided to do a recovery. I have recovery disc's but the system did a recovery from the recovery on the hard drive. The same problem is still here, there is no DVD/CD-ROM in devise manager. I can not do a recovery from the cd's I have as the system will not read /or see the cd/dvd-rom. It is as if it just disappeared.
Can you help me please?

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Answer 1 / 1
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 1, 2010 at 03:59 PM
Hello Radar,

Very often, after doing a system recovery, the drivers must be reinstalled. That is what you must do.

Unfortunately, without knowing your system's harware specs, no further help can be provided.

Regards

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