Mail receive works but not www or MSN

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Monday February 1, 2010
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Hello,

After some virus problems, and update to Windows XP and IE7, I have had the following situation on this computer:

Outlook mail receive works
IPCONFIG and ping an external site works

I cannot send email, browse the internet (either with IE or Firefox), and I cannot log on MSN either. Software auto-update does not work either.

Troubleshooting done:
- called my internet provider - they could not help
- reset all IE settings
- disable Windows firewall
- open ports 80 in the Exceptions tab
- tried to disable AVAST anti-virus, but I only managed to damage it...

Our family are using another computer but now I would like to re-enable that one.

Is there any software tool that I could run from a USB key, to check the Windows settings?

many thanks,
Dominique

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Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,368
Bonjour Dominique,

The computer may still be infected.

See if you can boot in safe mode with networking which should give you access to IE.

If you can connect, I will send you a diagnostic tool

Regards
0