You Tube ... no video, only sound. [Solved/Closed]

Chenoli - Mar 20, 2011 at 03:32 PM - Latest reply:  mattman
- May 17, 2018 at 04:06 PM

... PROBLEM SOLVED!!! ... I right clicked on You Tube's blank square (black or white) and clicked on "Report playback issue" ... I did and that took me to the following page:
... where I found an explanation about Adobe ... bla, bla, bla and the following:

"While we work with Adobe to smooth out these kinks, the following steps will allow you to disable hardware-accelerated playback: "

1 Right-click in the middle of the video below (or on the on the video you're having issues with)
2 Click Settings
3 Click the left-most tab
4 Uncheck the 'Enable hardware acceleration' checkbox to disable hardware acceleration.
5 Refresh the page

and that's it!

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9 replies

Best answer
Thank you
For those using Chrome: Go to Settings -> Show Advanced Settings (scroll all the way down and click the text to expand) -> System -> Untick "Use hardware acceleration when available".

The steps for other browsers should be similar, but Google if you can't find it.

Thank you, Eninya 10

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bionik 4523 Posts Thursday August 19, 2010Registration date August 3, 2016 Last seen - Mar 20, 2011 at 03:41 PM
Thank you
Thank you for your suggestion.
Thank you
Thank you
thanks a lot, you helped me a lot to solve my problem
Thank you
thank you so so much bro....
Crawfinator73 - Mar 20, 2014 at 12:19 AM
Thank you
Thank you!
This problem was driving me crazy.