You Tube ... no video, only sound. [Solved/Closed]

Chenoli - Mar 20, 2011 at 03:32 PM - Latest reply:  mattman
- May 17, 2018 at 04:06 PM

... PROBLEM SOLVED!!! ... I right clicked on You Tube's blank square (black or white) and clicked on "Report playback issue" ... I did and that took me to the following page:
... where I found an explanation about Adobe ... bla, bla, bla and the following:

"While we work with Adobe to smooth out these kinks, the following steps will allow you to disable hardware-accelerated playback: "

1 Right-click in the middle of the video below (or on the on the video you're having issues with)
2 Click Settings
3 Click the left-most tab
4 Uncheck the 'Enable hardware acceleration' checkbox to disable hardware acceleration.
5 Refresh the page

and that's it!

See more 

9 replies

Best answer
Thank you
For those using Chrome: Go to Settings -> Show Advanced Settings (scroll all the way down and click the text to expand) -> System -> Untick "Use hardware acceleration when available".

The steps for other browsers should be similar, but Google if you can't find it.

Thank you, Eninya 13

Something to say? Add comment

CCM has helped 1274 users this month

bionik 4523 Posts Thursday August 19, 2010Registration date August 3, 2016 Last seen - Mar 20, 2011 at 03:41 PM
Thank you
Thank you for your suggestion.
Thank you
Thank you
thanks a lot, you helped me a lot to solve my problem
Thank you
thank you so so much bro....
Crawfinator73 - Mar 20, 2014 at 12:19 AM
Thank you
Thank you!
This problem was driving me crazy.