Hotmail account blocked

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krish - May 9, 2011 at 07:09 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 10, 2011 at 05:29 AM
Hello,
my hotmail account is blocked because someone was sending lot of junk mails from my account to all of my contacts. When I'm trying to use Hotmail support for receiving verification code to reset and activate my account, it is sending the code to an account that I've not used for years and it's not even being recognized now by Hotmail. Tried a lot, but did get any way to solve the problem; I've no idea how to recover my blocked account, your help would be highly appreciated. Thanks.Read more
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,175
May 10, 2011 at 05:29 AM
here is the text taken from Hotmail/MSN site on how to recover your account:


Somebody stole your password to send spam. We temporarily block the accounts compromised to help you you and your contacts, and then let us help you to recover your account.

The fastest means to recover your account is to change your password. Then you will want certainly to ensure you that the person at the origin of this incident did not change the data of your account, which would enable him to take again at once the control of your account.

Here the steps which you should follow:

1. Can you always connect you? If you can,change your password. For this follow our steps to modify your password.

http://windowslivehelp.com/

2. Were asked to give your cell phone number after connected? At the time of connection, it is possible indeed that we ask for a telephone number in order to send you a message text containing to you a secret code. This is intended to prevent the spammers from using your account.

3. If you do not manage to connect you, try to redefine your password. http://windowslivehelp.com/


During the process of validation it to you will be asked key information on your account Windows Live that you only you will be able to provide us. This enables us to check that you are the rightful owner of the account. The criteria of requirement intended to protect you are very strict, consequently you must give us as much information as possible and details for each question. It is possible that you need to request from some your friends and contacts to ask for confirmation of subject of received emails or addresses email of contacts. The more information, the more we will be able to validate your account and thus to help you to recover the access on your account.

If for a different reason you can't connect you for a different reason, see information on this subject on the page relating to connection problems of connection:

http://windowslivehelp.com/

There is no other way to recover your account and no other way to contact Hormail.

Look at this thread proving that the solution provided works:

https://ccm.net/forum/affich-539377-how-to-unblock-my-hotmail-account#4
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