Network computer won't connect to internet

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wpopish - Jun 14, 2011 at 09:52 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jun 14, 2011 at 12:43 PM
Hello,

I was helping someone download Open Office to their computer. I uninstalled an old expired version of Norton thinking that she had a new one to install. She did not.

After that was all done the computer would not open a web page. It says there is an internet connection but it won't open.

I tried restarting and restoring. Neither have worked. I am wondering if it has something to do with the computer not having virus protection.

Anyone have any ideas?



1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 14, 2011 at 12:43 PM
Hello,

Try this 1

Download the "Norton Removal Tool" to remove all its traces from the system.

Click on the below hyperlink "Norton Removal Tool" and download it

Norton Removal Tool

Double-click on it --> Follow the instructions --> Restart your computer.

If the problem still exists then

Click on Start --> Run --> Type regedt32 and press Enter.

[If you are using Windows Vista or 7 then

Click on Start --> In search box, type regedt32 and press Enter]

"Registry Editor" will be opened.

First backup your registry by going to "File --> Export".

Now navigate to the following location

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\DHCP

At the right-side look for the "DependOnService" --> Double-click on it -->

Delete the SYMTDI entry from the list of items --> Click on OK.

Now close the registry and restart your computer.

Good Luck
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