Toshiba help! How do I login?

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Jessie - Jun 24, 2011 at 06:24 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jun 24, 2011 at 10:59 AM
Hello,
I had to restore my Toshiba laptop to its factory state. Now when I turn the laptop on it comes up with two opions on the log in page. "Administrator" and "Other User" If I click on administrator it says "Your account has been disabled.Please see your system administrator." If I click on "Other User" I have to give a user name and password....I have no idea what to do as I dont know what the user name or password would be?

Thanks for the help.


1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 24, 2011 at 10:59 AM
Greetings,

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select "Safe Mode"

[Note: If the "Welcome Screen" appears without any user account and having

only the "turn off" option, at that time hold the "Ctrl" and "Alt" keys --> Press

"del" key twice. Now a log in window will appear asking you to enter user name

and password. Enter user name as "administrator" and if a password is set then

enter that password or just leave it as blank --> Click on OK --> Then click on

"Yes" button to go to safe mode.]

3) When the desktop appears then

Click on Start --> Run --> Type compmgmt.msc and press Enter.

"Computer Management" window will be opened.

4) On the left side of the window, double-click on "Local Users and Groups" -->

Double-click on "Users".

On the right side you can find the users.

Right-click on the administrator\ Your User Account --> Properties --> Uncheck

the check box "Account is disabled" --> Click on OK.

5) Now restart your PC and start in normal mode.

Good Luck.
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