Adware/spyware
Solved/Closed
sama_q
Posts
1
Registration date
Sunday July 24, 2011
Status
Member
Last seen
July 24, 2011
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Jul 24, 2011 at 03:20 PM
Paulina - Jul 25, 2011 at 11:15 AM
Paulina - Jul 25, 2011 at 11:15 AM
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4 responses
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,165
Jul 24, 2011 at 04:06 PM
Jul 24, 2011 at 04:06 PM
To help you, I must make a diagnostic and to do so, I require a log.
Open this link and download ZHPDiag :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
Register the file on your Desktop.
Double click on ZHPDiag.exe and follow the instructions.
the tool created two icons ZHPDiag and ZHPFix (we will use ZHPFix at the next step).
Double click on the short cut ZHPDiag on your Destktop.
Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
Close ZHPDiag.
To transmit the report, click on this link :
https://authentification.site
Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
Select the file ZHPDiag.txt.
Click on "upload »
Copy the url and post it here
Open this link and download ZHPDiag :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
Register the file on your Desktop.
Double click on ZHPDiag.exe and follow the instructions.
the tool created two icons ZHPDiag and ZHPFix (we will use ZHPFix at the next step).
Double click on the short cut ZHPDiag on your Destktop.
Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
Close ZHPDiag.
To transmit the report, click on this link :
https://authentification.site
Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
Select the file ZHPDiag.txt.
Click on "upload »
Copy the url and post it here
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,165
Jul 25, 2011 at 05:08 AM
Jul 25, 2011 at 05:08 AM
Hello Paulina,
Your system is badly infected by mostly adware and spyware; as a matter of a fact your firewall has been disabled by the virus.
Mywebsearch, Bandoo, and fun web products should all be eliminated from your system.
The source of the infection are downloads from UTorrent and other supposedly funny applications.
Here is what I suggest you do.
Search and delete the following files:
Deleted the Bandoo application.
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Boot your computer in safemode
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Finally reboot your machine in normal mode, go to the control panel security centre and ensure your firewall is activated
Good luck and let me know
Your system is badly infected by mostly adware and spyware; as a matter of a fact your firewall has been disabled by the virus.
Mywebsearch, Bandoo, and fun web products should all be eliminated from your system.
The source of the infection are downloads from UTorrent and other supposedly funny applications.
Here is what I suggest you do.
Search and delete the following files:
Deleted the Bandoo application.
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Boot your computer in safemode
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
Finally reboot your machine in normal mode, go to the control panel security centre and ensure your firewall is activated
Good luck and let me know
