HP LAPTOP SCREEN PROBLEMSClosed

Question

Hi everyone I  got a problem with my laptop, every time I turn it on works fine,
 but few minutes later, the screen turns black, and come back just with lines, but if I go into a bios stay good, and you can read all, I leave it, for few hours and nothing happen I don't know if I have a virus, because I replaced the inverter and still the same. Please I need some help

bionik · Answer

Hi,

Sound like a graphic card issue. Try to hook your laptop up to an external monitor to see if the problem persists.

zipcorel · Answer

Try to update the video drivers.

elmaskbron · Answer

I hook up to external monitor and the same lines then I update the driver and still the problem then I replace the inverter and the problem still there

elmaskbron · Answer

ty bionik and zipcorel ty both I did that and nothing works so far I believe is the motherboard

bionik · Answer

Hi Elmaskbron

Try this and let me know:

Go to BIOS --> Make sure your hard disk is detected in the BIOS --> Set the first boot device as hard disk --> 
Save the settings and exit from the BIOS. 

Good Luck!

mancy · Answer

You should determine the exact component that is causing the issue of a black screen. 

For this, restart the computer first in Safe Mode. 

Before troubleshooting, first take a backup of all the system files. 

Then determine which component is causing the problem. 

Find the extent of the damage caused by this problem. 

Then measures should be adopted to solve the issue. If the issue cannot be solved by you alone, then HP customer care should be contacted.

HP LAPTOP SCREEN PROBLEMS

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