Help! I have lost everything!Closed

Question

Hello, 

I tried logging into my computer and it came up with a screen that said something about damaged files.  I tried to run my virus programs but they just stalled.  All my programs, all documents have been deleted.  I can live with losing the documents and pictures.   I would like to try to get internet explorer back on the laptop or am I faced with just buying a new laptop at this time.

Configuration: Windows XP / Internet Explorer 8.0

xpcman · Answer

The damaged files message may indicate that your hard drive is failing.  The drive can be replaced and windows re-installed.  But, it might cost more to have someone do that than it costs to buy a new laptop.  I suggest you find a local repair shop and have them do a diagnostic of the computer and give you a firm price to fix it.  Make it clear to them that you will hold them to the quoted price.

Good Luck

Anonymous User · Answer

Do not go for new harddrive

There is recovery rogue software going around which hides PC files and shows pops up about hard disk errors

I want you to boot the PC into safemode with networking,download 
this

https://support.kaspersky.com/downloads/utils/tdsskiller.zip

Extract and run it..it should find a rootkit ,cure it

Then download and run this

https://download.bleepingcomputer.com/grinler/eXplorer.exe

After this download malwarebytes and do a full scan

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Remove infections,Reboot into normal mode and run malwarebytes once again till the PC is clean

Let us know after this

We can easily unhide files and recover icons using a simple procedure

Help! I have lost everything!

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