My system is acting weird!

Ali - Dec 12, 2011 at 10:58 AM
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Dec 13, 2011 at 04:27 AM

I have a Windows 7 running system and recently I am having some annoying problems with it. First of all, it takes extremely long time to start-up and shut down. After it finally loads, when I try to access one of my drives Windows Explorer freezes. It also can't identify some of the file types, and I can't run some of the applications like Disk Cleanup. I even can't open Recycle Bin. All in all it's completely messed up. I've checked it for viruses with ESET and it couldn't find any. Can anybody help me, please?

2 replies

Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Dec 12, 2011 at 03:45 PM
Greetings Ali,

It sure looks like ESET did not detect the virus which happens frequently with ESET and Norton.

To help you, I must make a diagnostic and to do so, I require a log.

Open this link and download ZHPDiag2 :

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

Save the file on your Desktop.

Double click on ZHPDiag.exe and follow the instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

Double click on the short cut ZHPDiag on your Destktop.

Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

Close ZHPDiag.

To transmit the report, click on this link :

Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).

Select the file ZHPDiag.txt.

Click on "upload »

Copy the url and post it here

Catch you and the virus later.

Best regards
Thank you so much for your response, but the funny thing is ZHPDiag.exe also freezed when I tried to run it!
Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Dec 13, 2011 at 04:27 AM

Keep ZHP we will use it later.

You may have a rogue trojan horse running a process which prevents any AV to be effective.

To kill the processes:

1. Download to your desktop and run Rogue Kill:

2. You should now see a window that shows all of your desktop icons, including the program.

3. Double-click on the in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))

Please, DO NOT REBOOT your computer or the processes will come back to haunt you!

Download to your desktop Malwarebyte.

Once on your desktop, we must still outwit the virus.

Right click on the MBAM icon and click on rename. Rename it kioskea.exe.

Install Malwarebyte and launch it. From the second tab, update it.

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.

It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.

It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.

Please let us know about the results
Best regards