Pop up login window for "myfiles" won't quit

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needs help - Dec 24, 2011 at 05:13 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 24, 2011 at 03:49 PM
Hello,

a pop up window that wants me to connect with a server for "myfiles.pdx.edu" won't quit popping up. I close it and it pops up again. how can i keep it from coming back? I cleaned out cookies and temp internet files. Nothing works.



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2 responses

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
Dec 24, 2011 at 05:20 AM
You have a viral infection! Your post was transfered to the proper forum! Next time you want help, say the magic word! This is a community forum! We are all volunteers here, including moderators!


Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Boot your computer in safemode

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
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Thank you for your help. I will try this now. sorry but i am new to this kind of thing and was not sure what I was doing here. I have posted another help query (sorry) I could not find my first post at the time. as soon as i posted second request I found your answer to my 1st post.

Again thanks for taking the time to help out a newbie. Will let you know how it works out for me.
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hey tried what you suggested and still have the popup coming up. Not sure what else to do. any other suggestions?
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
Dec 24, 2011 at 03:49 PM
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.

1. Boot in safemode with networking.

2. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)

3. Save the file on your Desktop.

4. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

5. Double click on the short cut ZHPDiag on your Destktop.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.


6. To transmit the report, click on this link :

https://authentification.site

7. Click on Parcourir and search the directory where you installed ZHPDiag (usually your desktop.)

8. Select the file ZHPDiag.txt.

9. Click on "upload »

10. Copy the url and post it here

Best regards
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