Launching error

Closed
vishal - 25 Jan 2012 à 23:40
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 - 26 Jan 2012 à 18:06
Hello,

I am having problem launching both my illustrator and photoshop I get an error report which is as follows:

AppName: photoshop.exe AppVer: 10.0.0.0 ModName: unknown
ModVer: 0.0.0.0 Offset: b2cad457

AppName: illustrator.exe AppVer: 13.0.128.0 ModName: unknown
ModVer: 0.0.0.0 Offset: 436eddea

pls help me...!! thanks in advance

1 response

xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
26 Jan 2012 à 18:06
Try trashing your Illustrator preference and restart, it will create a new one. Or it could be a font issue. In the last month or so you may have opened some fonts that are causing Illustrator to go ape. Close all unnecessary fonts and restart.

Good Luck