Launching error

Closed
vishal - Jan 25, 2012 at 11:40 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 26, 2012 at 06:06 PM
Hello,

I am having problem launching both my illustrator and photoshop I get an error report which is as follows:

AppName: photoshop.exe AppVer: 10.0.0.0 ModName: unknown
ModVer: 0.0.0.0 Offset: b2cad457

AppName: illustrator.exe AppVer: 13.0.128.0 ModName: unknown
ModVer: 0.0.0.0 Offset: 436eddea

pls help me...!! thanks in advance
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1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Jan 26, 2012 at 06:06 PM
Try trashing your Illustrator preference and restart, it will create a new one. Or it could be a font issue. In the last month or so you may have opened some fonts that are causing Illustrator to go ape. Close all unnecessary fonts and restart.

Good Luck
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