Blocked Hotmail account [Solved/Closed]

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Hey,
I'm having a problem with my hotmail account. I just discovered today that emails have been sent out to all of my contacts without my knowing and now when I try to change my password it says my account has been blocked due to some unusual activity. When I try to go through the process of answering security questions to retrieve my account it only gives me the option to send a password re-set code to an email address I don't know (ju*****@hotmail.com). How can I solve this annoying problem?

Thanks!

2 replies

Posts
47400
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
November 27, 2020
9,037
Greetings

Here is how you might solve the issue. This is the very last resort that worked for many others.

Open a brand new MSN/Hotmail account. Once connected, go to this page

https://support.office.com/en-us/article/get-help-with-outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-US&rs=en-001&ad=US

Click on "additional resources" and then click on "ask a question on the Hotmail forums.

Explain the situation in detail. A Hotmail moderator should give you the solution within 24 to 48 hours.

Good luck and please let me know

what cause the problem?

I don't think hotmail will be locked in normally. Maybe you add too more friends one day. You could contact the customer service of hotmail to solve this problem.

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