VPN remote access failure

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Remote PC win 7 prof , unable to access via VPN to my home PC. Able to access via the same VPN from home, while the remote PC in use. For ur assistance pl


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Can you provide a bit more details please.
from what i've gathered so far you cannot VPN inbound to home thats all i got.
When a user login to the PC, it is possible for me to ping the IP address of that PC remotely via vpn. This means once I login to the VPN, I can ping that PC IP address. Also using the batch file ie mstsc /v: 172.x.x.x /f /console. Once the user at the remote stop using the PC for about 15 mins, I cannot ping or even use the batch file to login to tha PC remotely.
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So the VPN to the PC works?