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USB ports not working

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BettyLeftwich Posts 1 Registration date Thursday August 2, 2012 Status Member Last seen August 1, 2012 - Aug 1, 2012 at 11:58 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Aug 2, 2012 at 02:30 AM
Hello,

I am having trouble with both my USB ports. They went down at the same time. I think it is a software issue but device manager states the ports are operational. I can't print or use USB devices because of this. I have also restored software to an earlier time but it didn't help. Any help is appreciated.
Betty
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Answer 1 / 1
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Aug 2, 2012 at 02:30 AM
Hello,

Try this 1

Click on the below link and follow the instructions

https://docs.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/usb-device-not-recognized-error

Good Luck
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