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Restoring to original settings

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suzy123 Posts 2 Registration date Friday July 27, 2012 Status Member Last seen July 30, 2012 - Jul 29, 2012 at 11:25 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jul 30, 2012 at 11:42 AM
Hello,

My son has a Toshiba laptop and he put a password on it as the administrator but cannot remember it now. Its become slow and has possible viruses on it we cannot fix without his administrator password. Is there a way to restore it to the original factory settings without a restore disc? If I need to get a disc, where is the best, most trustworthy website to order from? Thank you in advance to anyone who may be able to give us advice. We appreciate any suggestions tremendously. Thank you and have a great day!
--Mom

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3 responses

Answer 1 / 3
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jul 30, 2012 at 04:07 AM
Hello,
Let me know the type of user account you are able to use it. Is it a Guest account or the limited account?
Good Luck
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Answer 2 / 3
suzy123 Posts 2 Registration date Friday July 27, 2012 Status Member Last seen July 30, 2012
Jul 30, 2012 at 09:38 AM
I can access the laptop as an additional user but not as the administrator. The administrator password is the one I have forgotten and so has my son. If you are asking about Guest vs limited on kioskea, I believe I am using a limited account. Sorry I am not exactly clear on your question.
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Answer 3 / 3
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jul 30, 2012 at 11:42 AM
Hello,
Try this 1
Sorry I was referring to your Windows 7 user account.
I need some more information to help you in this. Follow the below instructions
Click on Start --> In search bar, type user accounts --> Select "Add or Remove User Accounts" from the search list --> Let me know your account type and the user accounts that exist in that window. Example : Username, undern it "Standard User or Administrator".
Good Luck
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