Pop up from Microsoft Corp

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tmmiddleton Posts 1 Registration date Friday August 3, 2012 Status Member Last seen August 3, 2012 - Aug 3, 2012 at 09:58 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 3, 2012 at 04:35 PM
Hello, I keep receiving a pop up as follows: dw20.exe microsoft corporation "this program will openoutside of Protected Mode. IE protected mode helps protect your computer. If you don't trust this website, don't open it." Then there's an "allow" and "don't allow" button. It doesn't matter which one I click on because the pop keeps appearing and interrupting my internet service. How can I get rid of this?



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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Aug 3, 2012 at 04:35 PM
First try this:

Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Boot your computer in safemode

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
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