Help! My touchpad will not work unless I am in safety mode.
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mgj503
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Wednesday October 31, 2012
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Oct 31, 2012 at 06:16 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 31, 2012 at 03:59 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 31, 2012 at 03:59 PM
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Ambucias
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47310
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Monday February 1, 2010
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Oct 31, 2012 at 03:59 PM
Oct 31, 2012 at 03:59 PM
Hello,
I appears to me that your lappy is virused.
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the screwdriver icon and ensure all of the items are checked.
7. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Ambucias
Moderator, Security Contributor
I appears to me that your lappy is virused.
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the screwdriver icon and ensure all of the items are checked.
7. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Ambucias
Moderator, Security Contributor
