New Modem not working on Desk top

Kiki - Feb 11, 2009 at 12:14 PM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Feb 11, 2009 at 04:08 PM
I just switched internet providers, the new provider works on my Dell laptop and IP phone but will not access the internet, outside of my homepage and the providers homepage. I can bring up old IP numbers such a but it won't let me access any others, as well as www. sites. I also cannot access Windows LM. When I attach my old providers modem it work fine. I was told this is a DNS issue, and even though I successfully flushed the DNS Resolver Cache, it still won't allow me to access the internet. Can someone please help me with this!

1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Feb 11, 2009 at 04:08 PM
you may have a DHCP problem - DHCP gets the IP address from the router - to test this assumption you can enter the following address for Google in your browser. If the browser does in fact connect to Google you can use the following steps to help resolve the problem. I have had mixed results with these tools and can't guarantee anything:

the first thing to check is NetBIOS over TCP/IP

>> Open up network connections (In Control Panel)
>> Right click on your network (Your wireless connection)
>> Click Properties
>> In the "General" tab click "Internet protocol" (TCP/IP)
>> Click "Properies"
>> Click "Advanced"
>> Click the "WINS" tab
>> Click the Enable NetBIOS Over TCP/IP button (This is NOT the default option)

The next item to check is the DHCP service itself:

click on start, run, enter 'services.msc'

look for DHCP client....
if it says acquiring network address that means that the dhcp client is DISABLED OR STOPTED... highlight the

DHCP client and on the left side you will see "START" the service, click on it and then it will say "STOP,

RESTART" then double click on the service and on the startup type select automatic, apply

DHCP Client Service may not start automatically. When you attempt to start the Service manually, the

following error may be displayed:

Error: Could not start the DHCP Client Service on local computer
Error 1068: The dependency service or group failed to start.

The DHCP Client Service in Windows XP, depends on these three components:
* NetBios over Tcpip
* TCP/IP Protocol Driver

If one of the above drivers fail to start, then the DHCP Client Service may not start.
Step I - Make sure that the three driver files are present

Open Windows Explorer and navigate to /Windir/System32Drivers folder. Make sure that the following files

are present in the folder:

* afd.sys
* tcpip.sys
* netbt.sys

If one or more of the above driver files are missing, extract them from the Windows XP CD-ROM or from the

ServicePackFilesi386 folder, whichever is the latest version.

Step II - Verify the number of Dependencies

From other sources in the Web, I've found that some versions of Norton Antivirus (NAV) adds an entry to the

DHCP Service Dependencies, and removing NAV does not remove the appropriate value from the DHCP


To quickly determine the Dependency services for DHCP Client Service, type the following command in Start,

Run dialog:


Verify the output. It should be exactly as below:

[SC] GetServiceConfig SUCCESS

BINARY_PATH_NAME : C:WINDOWSsystem32svchost.exe -k netsvcs
TAG : 0
: Afd
: NetBT

If additional entries are listed under DEPENDENCIES...
If any other additional drivers or Services are mentioned in the DEPENDENCIES section, you need to remove

them via the registry. Follow these steps:

* Click Start, Run and type Regedit.exe
* Navigate to the following branch:
* Backup the branch to a REG file

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Dhcp

* Double-click DependOnService MULTI_SZ value and set it's data as follows:


* Close Regedit.exe

Step III - Verify that the Dependency Service / components are running

Next step is to verify that the three dependency components are running. As the three components are

actually the Kernel Drivers (Driver Service), you need to manage then via the Device Manager. Follow these


* Click Start, Run and type DEVMGMT.MSC
* In the View menu, click Show hidden devices
* Double-click Non-Plug and Play drivers section
* Double-click the entry - AFD Networking Support Environment, and click the Driver tab
* Set the Startup type to System.
* Start the service. Note down the error message if any.
* Similarly start the two other drivers namely:

* TCP/IP Protocol Driver
* NetBios over Tcpip

* Close Device Manager and restart Windows.