Linksys WRT54G and Charter Solved/Closed

Question

Hi,

   I've used my Linksys WRT54G wireless router with Charter cable internet for a few years. Small problems here and there but nothing a reboot/power cycle cannot solve. However since yesterday, all of a sudden I can no longer get online with the router. I can get online just fine if I connect the cable modem directly to my computer, but not through a router. The "internet" light on the router just kept blinking semi-rapidly. I've tried resetting the modem and the router numerous times but to no avail. And I didn't change any settings at all since it's been working fine for me for the past few years.

   Can anyone help me? Or is it time to get a new router?

   I am running Vista with Charter Cable, Motorola SB5101 cable modem (1 month old). Any help is appreciated, thanks!

who'satfault · Accepted Answer

I just called Charter with this issue. They maintain this issue is with Linksys. Here's what they say: With dynamic IP renewal every 24 hours Charter provides new IP addresses that are out of the acceptable range that Liksys likes. This results in the super-fast internet light blink. The tech said the remedy is to use the Charter power down cycle (not the Linksys one). Here's the steps:

1. Power down the modem and linksys router(s).
2. Disconnect the coax cable from the modem and wait 35 seconds.
3. Connect the coax and power up the modem.
4. Once the modem has a solid ready light power up the router(s).
5. Try to acces the internet after 25 seconds.

halloweendep · Answer

ok dude just try this with the router start up and connected to your computer,

just open command prompt in wondows and then type in the following command :

ipconfig/release
after that if the ip is not automatically renewed just type:

ipconfig/renew

labyrinth · Answer

Hi thanks for the reply. I have tried to release and renew but it's still acting the same. Worst yet, I wasn't able to use internet for an entire day no matter what I did. The technicap support asked me to do the same thing (release renew etc) and to no avail. She said for some reason the modem isn't giving me the correct IP address, and she asked me to shut down the modem for an entire night and see if it fixes itself.

The next day, I am able to connect to the internet, but again, I can't do it through a router, only a direct connection.

I'm suspecting the problem is with the modem, does anyone have similar experience?

a Real engineer · Answer

This is a CHARTER problem.  I have the SAME linksys with Charter and suddenly, last night, for no reason... Poof!  I get piss poor performance through the Linksys but full-speed directly connected.  Charter made a change and they're not fessing up to it.

They told me my modem was "antiquated" and the guy hung up on me when I started blowing holes in his script.

Charter sucks but, I'm stuck with them where I live

cscsjr · Answer

I had the same problem after switching from dsl to cable.  I thought the change had something to do with it, but the router worked fine initially (about 5 minutes) then stopped, internet light blinking or fluttering.  After many phone calls and attempts to re-configure/reset the router, I broke down and got a new one WRT110 figuring the old one was fried somehow.  The new one works fine, but I haven't done anything more with the old one and am still wondering if it's really bad.

Coach Mac · Answer

Did you ever find a fix with your Linksys. The same thing happened to me and Charter try to sell me there wireless system but would noy admit to a change. Any luck?

Thanks!

GiantLeap · Answer

1) Check the settings of the router as the provider might have changed something on his side
2) Reset the router to factory defaults and re-setup it

Maverick · Answer

I figured it out, here you go all....

http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3686&lid=7775597803B02

Most cable ISPs use a MAC Authentication to establish Internet connections for end-users. A MAC (Media Access Control) address is assigned a unique 48-bit (6-byte) integer that is attached to an Ethernet NIC for each computer. To set-up your Linksys router to a Cable ISP, you have to do MAC Cloning. MAC Cloning is a procedure which enables a router to copy the MAC address of the PC that's registered with the ISP.

Harrid1991 · Answer

I have been having this problem for a while. And I got the same 'Blow-em off' answers from charter. I hope this works.  Thanks Folks.

AMC · Answer

WELL IT SOUNDS LIKE HAVING THE SAME PROBLEM !SO I JUST BOUGHT A REALLY NICE NETGEAR AND IT WORKS GREAT !!!!!!!!! FOR GET LINKSYS SUCKS THE BIG ONE!!!!!!!!!!

MJS · Answer

It was great reading through this -- I've been so angry and it is good to know I'm not alone.   I am a verizon DSL (fuijitsu modem) user who experienced exactly the same problems.  Worked find for years, then suddenly yesterday, no comms between router and modem and no internet access.  I could go straight from computer (WinXP) to router and no problem but put the Linksys in the loop and nothing.  Hours later with multiple contacts to verizon and linksys talking with reps from halfway around the world -- but I did talk to a southern accented Ralph on one connection--it was a joy to talk to a "Ralph" but anyway -- did all the resets, releases, cloning, new router, and nothing.  Got frustrated, left everything alone and went to bed.  As of this morning, 12 hours later, it's working again.  My guess is the ip address was locked up but frankly I don't know.  I have to go back and redo all of my security settings and will advise on anything I find.

L · Answer

Yeah there's something fishy going on. Same thing happened to me only with Netgear router. They had me unplug the coax and power twice. They told me my router was resetting the modem's IP. I've never heard of such a thing. Then they tried upselling me their router/ modem combo. I got pissed and hung up. Then I resetted the modem myself, followed by my Netgear router. Bam, works just fine now. I think they are finding a way to block the signal and upsell their router. God I wish I could talk to one of these A holes in person, their full of crap.

2slo · Answer

I had the same issue with Charter some time back my older WRT54G stopped collecting and address from the Cable modem.  I could not get it to hook back up so I bought a Belkin and everything was good except for the nearly daily disconnect which would sometimes require a power cycle on the modem and/or router.  Yesterday it just would not come back and I could not connect even straight from my laptop to the cable modem.  Calls to Charter had me doing all the normal stuff they make you do which got me back to where the computer would connect directly but the router would not get an address.  All while the girl on the phone asserted a bunch of stuff about networking that I know not to be true.

I asked her if she had re-provisioned my cable modem though and she did say yes.

Anyway, I got out the old WRT54G which is running DD-WRT and it would not connect either.  Finally today I disconnected the coax and power from the cable modem for about three minutes, connected it back and what do you know the old router connected right up.

teep · Answer

I am suddenly having a problem with WRT54GC & Comcast, I have a backup router and had the same problem, following: The router would stop functioning at all, no DHCP, but only when the modem was hooked up. I figured out it was the 'MAC Address Clone', I disabled it but now the router works but the modem won't get an IP address. Like I said, this happens on two physical routers with the same config, so something has happened that makes the router stop working when cloning the MAC address.

This is still not working, and I don't know how to tell Comcast to reset the MAC address, the idiots on the phone don't know what a MAC address is. Any ideas? TIA

smallmaster · Answer

i'm an espiring computer tech. and to my knowledge it is a simply tweak of the settings on the router site. instructions are below:
1.access the router site-192.168.1.1
2.under setup go to mac address clone and clonoe your pc's mac.
3.under administration go to manaement
4.under web access click disable
5.under (UPnP) click disable.
6.save your changes 
VOILA!

MadAtCharterToo · Answer

All you need to do is spoof/clone your mac from a desktop to your router, I beleave it can do this. Enjoy.

bphilipnyc · Answer

here are the comprehensive steps that I took to make my situation work using a combination of the above.  I tried other variations (power cycling and MAC address cloning individually did not work for me).

reset Linksys using a pen to click the little button on back
unplug Linksys power
unplug modem power
unplug modem coax
wait 30 seconds
plug modem power and coax back in
wait until modem power light is steady
plug in Linksys power
wait for Linksys power light to steady
go to admin page: http://192.168.1.1
make sure DHCP is enabled, enter hostname
go to MAC Address clone tab, generate and save

unplug Linksys power
unplug modem power
unplug modem coax
turn off computers
wait 1 min

plug in modem coax and power
wait for modem power light to steady
plug in Linksys power
wait for Linksys power light to steady
turn on computers
go to Linksys admin page, configure security (e.g., WEP or WPA)

access through PC(s)
check that PCs are now connected wirelessly

go to admin page and configure anything else (port fowarding, etc.)

toaster · Answer

I have a WRT54G2 and was having the same problem but Cloning the MAC address and a quick reboot of everything solved the problem. Thanks for the help.

webmartians · Answer

There is a known problem with many devices. It has to do with the renewal of the DHCP license (typically, every day). Many of the industrial routers handle the renewal via the line cards rather than the router's main processor. However, that code is new and was designed according to some updated standards ... in particular, the size of the packet (old DHCP used a fixed, minimum, packet size). A lot of "leaf" (end of line) devices reject DHCP messages sent over short (newer) packets do not conform. So, when the new line card software sends the "new" format DHCP renewal, the device (the router) ignores it.

The work-around, so far, is to power cycle the leaf MoDem/router combo. That forces the (more capable) software in the back office router into play and the renewal becomes a new connection.

Pain in the butt? Yes! It looks like some kind of fix will have to be applied to the Cisco and Juniper hardware (I think Juniper already has the fix deployed) to compensate because the various ISPs aren't going to spring for upgraded leaf equipment for everybody.

Is this the cause of this, reported problem? I don't know, but it sure sounds similar to the problem that Verizon had a short while ago.

webmartians · Answer

...as an update to my previous posting, sometimes (from Windows; there're similar commands available from Mac and Linux), entering (from the DOS-like command window)

ipconfig /release
ipconfig /renew

will force the DHCP to be, not just renewed, but released and completely reconstructed.

...beats a full, power cycle...

karhu · Answer

You just fixed in 3 minutes what 3 HOURS of technical support (with both Charter AND Cisco) failed to achieve.  This site rocks.  Thanks!

linksys sucks · Answer

same problem, but my activity light just stops and Im on  linksys es3000 router

scy · Answer

I am having the exact same problem even tried two different linksys routers, what gives?

tlf · Answer

If you are doing peer-to-peer downloads/uploads, as with torrents, your router can easily be overwhelmed by 60 or more peers. You need to clone (or reclone) you ethernet hardware address from your PC to your router. Just connect your PC to any of the LAN ports (not the WAN port typically) on your router and follow your router's documentation. Then shut down everything, restore you usual configuration, and boot it all back up starting with the modem, then the router, then your PC...

Matt9876 · Answer

Charter blocking Linksys & Belkin routers (Fixed)
This has been a week long and costly ($99) event where nothing would work properly with my Linksys wireless N router.


What has happened Charter found a way to block or seriously disrupt a routers operation (new Belkin router was going on and off like a blinker) for the assumed reason of selling their leased routers at $5 per month,After multiple calls that was the only solution they offered.

The Fix:This was done with a Windows7 laptop computer and new Belkin router.

1. Connect laptop computer to cable modem directly with Ethernet cable,make sure you can surf the Internet properly,go into the connection properties for the LAN connection and look for IPV4 gateway,DHCP server,DNS server numbers,write down the DNS server number and the one below it.

2. Connect laptop to router and log into setup screen(http://router or http://192.168.2.1 Belkin router)

3. Under Internet WAN settings set connection type to dynamic and leave host name blank,set DNS numbers to the ones you wrote down in step #1,Under MAC address setting clone your laptops mac address into the router.

This makes the router appear to be a computer from Charters end.

4. Power down reset everything, Fixed !!

Euroky · Answer

I too am having the same problem
i have a Mac and an airport Extreme router
i have Charter cable and they also offered me the modem/router combo for 9.95 a month 
This smells funny
I have had no problems for years and now I have to power cycle the airport express daily hummm???

johnsonld123 · Answer

I had the same issue after moving from AT&T to charter. Rep first advised of outage which I refused to believe then said that my router isn't compatible with theirs. Refused again. Hung up and did dd-wrt hack which I think I completed by pure luck. Set my reboot at 3 A.M. and have been running strong for two weeks. Pretty good for a $20 dollar router.

Linksys WRT54G and Charter

27 responses

Similar discussions

Subscribe To Our Newsletter!