Hi a cooperator,
This helped other users, try and see if this works:
1. Restart (or completely shut down and then power on) your computer.
2. Click Microsoft Word Starter 2010 and let it complete its processing.
3. Let it finish downloading the "required feature."
It normally takes 5-7 minutes for the request to process (depending on the internet speed it might take more time). The download also requires significant time (it is normally 10-15 minutes but can exceed if you have slow internet).
Do reply with results.