Cannot connect blah!!!
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hrdunl
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1
Registration date
Sunday December 2, 2012
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Last seen
December 2, 2012
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Dec 2, 2012 at 09:48 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Dec 4, 2012 at 02:11 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Dec 4, 2012 at 02:11 AM
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Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
69
Dec 4, 2012 at 02:11 AM
Dec 4, 2012 at 02:11 AM
Hi hrdunl,
In the forum, it appears your system configuration has Windows 8 so some steps mentioned here are relevant to Windows 8 only.
Check in the Device Manger if the Fingerprint Reader is listed under Biometric Devices. Also, you may find it under Other Devices. If the Fingerprint Reader is listed try updating the driver from the below mentioned link and see if the issue is fixed:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5273910&
Note: to open device manager in Windows 8, press Windows key + X and select Device Manager from the menu at the bottom left side of the screen.
If the fingerprint reader is not listed this might be a hardware failure.
Please revert for clarification.
In the forum, it appears your system configuration has Windows 8 so some steps mentioned here are relevant to Windows 8 only.
Check in the Device Manger if the Fingerprint Reader is listed under Biometric Devices. Also, you may find it under Other Devices. If the Fingerprint Reader is listed try updating the driver from the below mentioned link and see if the issue is fixed:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5273910&
Note: to open device manager in Windows 8, press Windows key + X and select Device Manager from the menu at the bottom left side of the screen.
If the fingerprint reader is not listed this might be a hardware failure.
Please revert for clarification.
