Cannot connect blah!!!
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hrdunl
Posts
1
Registration date
Sunday 2 December 2012
Status
Member
Last seen
2 December 2012
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2 Dec 2012 à 21:48
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 4 Dec 2012 à 02:11
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 4 Dec 2012 à 02:11
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1 response
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
4 Dec 2012 à 02:11
4 Dec 2012 à 02:11
Hi hrdunl,
In the forum, it appears your system configuration has Windows 8 so some steps mentioned here are relevant to Windows 8 only.
Check in the Device Manger if the Fingerprint Reader is listed under Biometric Devices. Also, you may find it under Other Devices. If the Fingerprint Reader is listed try updating the driver from the below mentioned link and see if the issue is fixed:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5273910&
Note: to open device manager in Windows 8, press Windows key + X and select Device Manager from the menu at the bottom left side of the screen.
If the fingerprint reader is not listed this might be a hardware failure.
Please revert for clarification.
In the forum, it appears your system configuration has Windows 8 so some steps mentioned here are relevant to Windows 8 only.
Check in the Device Manger if the Fingerprint Reader is listed under Biometric Devices. Also, you may find it under Other Devices. If the Fingerprint Reader is listed try updating the driver from the below mentioned link and see if the issue is fixed:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5273910&
Note: to open device manager in Windows 8, press Windows key + X and select Device Manager from the menu at the bottom left side of the screen.
If the fingerprint reader is not listed this might be a hardware failure.
Please revert for clarification.
