Cannot connect blah!!!

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Sunday December 2, 2012
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Sunday September 23, 2012
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Hello,
I have a hp pavilion m7-1015dx entertainment pc. I had some issues so I restored my computer now my fingerprint reader isn't working. I have done everything and it keeps telling me that my fingerprint reader isn't connected. someone please tell me how to connect


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Sunday September 23, 2012
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December 13, 2018
43
Hi hrdunl,

In the forum, it appears your system configuration has Windows 8 so some steps mentioned here are relevant to Windows 8 only.

Check in the Device Manger if the Fingerprint Reader is listed under Biometric Devices. Also, you may find it under Other Devices. If the Fingerprint Reader is listed try updating the driver from the below mentioned link and see if the issue is fixed:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5273910&

Note: to open device manager in Windows 8, press Windows key + X and select Device Manager from the menu at the bottom left side of the screen.

If the fingerprint reader is not listed this might be a hardware failure.

Please revert for clarification.