Computer swiched off automatically we are using the k7 antivirus
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renu sengar
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Friday December 21, 2012
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Dec 21, 2012 at 03:50 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 25, 2012 at 04:37 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 25, 2012 at 04:37 PM
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Ambucias
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Dec 21, 2012 at 06:11 AM
Dec 21, 2012 at 06:11 AM
Hello,
What is the make and model of your computer?
Can you boot in safe mode with networking ?
"we are using the..." who is "we" ?
What is the make and model of your computer?
Can you boot in safe mode with networking ?
"we are using the..." who is "we" ?
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
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Moderator
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February 15, 2023
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Dec 25, 2012 at 04:37 PM
Dec 25, 2012 at 04:37 PM
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the screwdriver icon and ensure all of the items are checked.
7. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Ambucias
Moderator, Security Contributor
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the screwdriver icon and ensure all of the items are checked.
7. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Ambucias
Moderator, Security Contributor
Dec 25, 2012 at 07:51 AM
cpu 3.00GHz
RAM: 2.ooGb
system type :32 bit operating system
computer model is dell
and i can boot in safe mode with networking
this is the rely of the que asked frm yr side plz help me .......