Bluetooth

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Monday December 24, 2012
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Sunday September 23, 2012
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Hello,


hai i am having dell vostro laptop and a phone i cant able to send the files from lap to phone. but it is recieving the file which other and i sent to lap. when i turned on the bluetooth in lap and search it is telling that unable to detect remote device... what i should do now??? plz anyone help me....

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Hi komathi5,

Kindly ensure the phone's Bluetooth is in the discoverable mode. If you are still not able to detect your phone on the computer, please reply with the Dell Laptop Model Number and also the Model Number of your phone.

Please do write back to us.
thank u... for ur response... my lap is not accepting the bluetooth connection from my phone.. but i can able to send the files from phone to lap... and i asked to my friends and some stores too.. they said we should connect a modem for bluetooth seperately... i dont have a modem and i just have a bluetooth in a laptop... now say plz what is the problem
my dell model no is PP38L and my phone is corien set.. and the name is Rokea R5212... plz check it... and i am using windows XP and dell vostro...
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Hi komathi,

Please reply with the Operating System and the exact System Model Number of the Vostro Laptop so that I can look for the exact settings. Also include the Model Number of your phone in your response.

Please do write back to us.
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Hi komathi5,

Thank you for replying. I have checked the details of Dell Vostro(TM) A840 or Vostro PP38L model. It comes with an internal Bluetooth card. As you are able to send files from your phone to your laptop, you will not need any extra hardware. Try the steps mentioned in the below mentioned link and see if the issue fixes:

https://support.microsoft.com/en-us/help/883259

Do reply with results.