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Running a scan on my pc

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llovepizza Posts 3 Registration date Wednesday December 26, 2012 Status Member Last seen December 26, 2012 - Dec 26, 2012 at 12:30 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Dec 26, 2012 at 09:32 PM
Hello,


I've down loaded malware now how do I run a scan on my pc.
Thanks,
Ilovepizza
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3 responses

Answer 1 / 3
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Dec 26, 2012 at 12:43 AM
Hi llovepizza,

You have downloaded and anti-malware software and you need instructions on how to scan your computer? Or your computer is infected with malware? Please reply with the exact problem so that I can assist you.

Please do write back to us.
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llovepizza Posts 3 Registration date Wednesday December 26, 2012 Status Member Last seen December 26, 2012
Dec 26, 2012 at 09:56 AM
Thank you Zohaib R. I down loaded malware and want to run a scan but can't locate the malware. I have lots of problems with my pc and want to clean it up. Thank you, Ilovepizza
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Answer 2 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Dec 26, 2012 at 05:58 PM
Greetings Pizzalover and Zohaib R,

To locate a malware nd desinfect a special diagnotic must be done.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a system log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon, it allows to change the language.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the screwdriver icon and ensure all of the items are checked.

6. Click on the Magnifying glass and run the analysys.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the url and post it here.

Best regards

Ambucias
Moderator /Security Contributor

P.S. I also love pizza, what are your favorite toppings ?
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llovepizza Posts 3 Registration date Wednesday December 26, 2012 Status Member Last seen December 26, 2012
Dec 26, 2012 at 06:52 PM
Thanks so much for you help. I was able to run a scan on my pc and it was full of bugs. Deleted all of them. What a difference. My pc is still a little slow, any suggestions??
Linguisa, pepperoni and sun dried tomatoes are my fav toppings.
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Answer 3 / 3
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Dec 26, 2012 at 09:32 PM
Hi llovepizza,

Thank you so much for your help Ambucias.

Llovepizza, you might want to check the below mentioned link to find steps on how to optimize your Windows 7 Operating System for better performance:
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

You can find a few more useful tips here:

http://www.microsoft.com/athome/setup/optimize.aspx#fbid=utqZ2ntKDDU

Please reply if you have any further questions.
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