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My Dell Laptop Won't Work

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needhelpbadplease Posts 1 Registration date Tuesday January 22, 2013 Status Member Last seen January 22, 2013 - Jan 22, 2013 at 11:37 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jan 23, 2013 at 03:32 PM
Hello,

I've had my Dell Inspiron 17r for less than a year and it's not booting up properly. Whenever i try starting it up it acts as if it s doing perfectly fine and the Dell logo shows up as usual and it says window's is loading. But then for a split second the screen turns blue and it shuts down. I've tried all I could think of but it continues to do this. PLEASE, HELP ME. I'm desperate!

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Answer 1 / 2
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jan 23, 2013 at 01:29 AM
Hi,

Try to boot the computer into Safe Mode and check. If the computer boots to the Safe Mode try performing a Clean Boot. To get the steps on how to perform a clean boot, check the below mentioned link:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Note: In case of expired warranty scenario, I would be able to provide limited support, which will not cover part replacement, software support and onsite technician.

Do reply with results.
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Answer 2 / 2
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jan 23, 2013 at 03:32 PM
You should call the Dell help line. Don't you have one year warranty?
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