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My Dell Laptop Won't Work

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needhelpbadplease Posts 1 Registration date Tuesday 22 January 2013 Status Member Last seen 22 January 2013 - 22 Jan 2013 à 23:37
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 - 23 Jan 2013 à 15:32
Hello,

I've had my Dell Inspiron 17r for less than a year and it's not booting up properly. Whenever i try starting it up it acts as if it s doing perfectly fine and the Dell logo shows up as usual and it says window's is loading. But then for a split second the screen turns blue and it shuts down. I've tried all I could think of but it continues to do this. PLEASE, HELP ME. I'm desperate!

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Réponse 1 / 2
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 69
23 Jan 2013 à 01:29
Hi,

Try to boot the computer into Safe Mode and check. If the computer boots to the Safe Mode try performing a Clean Boot. To get the steps on how to perform a clean boot, check the below mentioned link:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Note: In case of expired warranty scenario, I would be able to provide limited support, which will not cover part replacement, software support and onsite technician.

Do reply with results.
Réponse 2 / 2
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
23 Jan 2013 à 15:32
You should call the Dell help line. Don't you have one year warranty?

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