How can i change my sequrity question answers?

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Winst - Mar 20, 2013 at 08:41 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Mar 21, 2013 at 04:38 AM
Hello, In one day I login on YAHOO MAIL then I see 175 mails,all that mails was FAILURE NOTICE and every mail was a different id wrong...ok I clean all that 175 mails and change my password.After 2 days I login on YAHOO MAIL,and they ask me about sequrity question "Where you spend your honeymoon?" -update in 2009- but I am not married and my yahoo id is from 2005 and I can't login since then how can I change my sequrity question without login on my account...i send a mail to YAHOO but they send me to the yahoo help page,there explain me how to do but the first step is login in account,and I can't
Thanks


4 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252
Mar 20, 2013 at 05:02 PM
Go to this page to contact customer care, you will eventually get to a form to fill :

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret question

Click on password helper

Fill the form

Good luck
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thank you but when I write my ID to help me they ask me the same question Where did you spend your honeymoon?

When you set up your Yahoo! account, you selected and answered two secret questions.
Answer both questions correctly to access your account.

so another ideea?a ID with YAHOO support
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252
Mar 20, 2013 at 05:42 PM
If you go to this page:

http://io.help.yahoo.com/contact/index

You will see some sub categories. Select the one which best fits your situation and follow the prompts

Good luck
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thanks but that link doesn't work :| I will try tomorrow
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252
Mar 20, 2013 at 06:28 PM
Let me know, please.
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i'm sorry but doesn't work after I click the link the new page is complete white and don't load
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,252
Mar 21, 2013 at 04:38 AM
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