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1 reply
Zohaib R
- Posts
- 2372
- Registration date
- Sunday September 23, 2012
- Status
- Moderator
- Last seen
- December 13, 2018
Hi ben_C.,
You have performed most of the required troubleshooting. The suggested fix is to remove the Bluetooth keyboard from "Devices and Printers" and then pair the keyboard again. However, you do not have administrator rights. Kindly, check with your school administration to remove the Bluetooth keyboard from "Devices and Printers" and check after re-pairing it. After you have re-paired your Bluetooth keyboard with the computer ensure you change the settings in the Device Manager, viz. "Allow the computer to turn off this device to save power" option should be disabled.
Please reply if you have any further queries.
Thanks & Regards
Zohaib R
#iworkfordell
You have performed most of the required troubleshooting. The suggested fix is to remove the Bluetooth keyboard from "Devices and Printers" and then pair the keyboard again. However, you do not have administrator rights. Kindly, check with your school administration to remove the Bluetooth keyboard from "Devices and Printers" and check after re-pairing it. After you have re-paired your Bluetooth keyboard with the computer ensure you change the settings in the Device Manager, viz. "Allow the computer to turn off this device to save power" option should be disabled.
Please reply if you have any further queries.
Thanks & Regards
Zohaib R
#iworkfordell
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