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giddy01

Posts: 1
Registration date: Monday April 15, 2013
Status: Member
Last seen: April 15, 2013

- Apr 15, 2013 at 02:53 PM
Zohaib R

Posts: 2368
Registration date: Sunday September 23, 2012
Status: Moderator
Last seen: December 13, 2018

- Apr 16, 2013 at 12:27 AM

okay so i was using windows 7 basic and switched to windows 7 ultimate now all it does is shows my profile to enter my password and i get a black screen! i checked everything! it doesnt show my desktop thats all!!!

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Zohaib R · Answer 1 · 2013-04-16T00:27:54-0400

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Zohaib R

Posts: 2368
Registration date: Sunday September 23, 2012
Status: Moderator
Last seen: December 13, 2018

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Apr 16, 2013 at 12:27 AM

Hi giddy01,

Before we perform any troubleshooting, I would like to hear from you about the following:

1. What was the method used to upgrade to Windows 7 Ultimate from Basic Version?
2. Is there any error message on the Black Screen such as, "Windows is not genuine", etc.?
3. Are you able to boot to the "Safe Mode"?

Please do write back to us.

Black Screen

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