FBI Virus with a broken screen (Safe Mode doesn't work)

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SniperKiller300 Posts 3 Registration date Tuesday May 21, 2013 Status Member Last seen May 22, 2013 - May 21, 2013 at 01:43 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 22, 2013 at 05:36 PM
Hello, I have a little problem. My laptop has a virus but I can't delete the virus because i've got a broken screen and I can't see anything in the Bios. My external screen doesn't work when i'm the the bios. I've got a Sony Vaio. Please help me :/.
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5 replies

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,202
May 21, 2013 at 05:04 PM
Hello,

What do you see in normal mode and in safe mode from the external screen ?

Do you have access to Internet ?

I suggest you don't fool around with the bios.
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SniperKiller300 Posts 3 Registration date Tuesday May 21, 2013 Status Member Last seen May 22, 2013
May 22, 2013 at 10:57 AM
I can't see anthing on my external screen and yes I have internet but the problem is when i'm going to the safe mode my laptop restart automaticly after 10 to 30 sec so I can't go to the safe mode.
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The Deceiver Posts 238 Registration date Tuesday April 23, 2013 Status Member Last seen August 22, 2014
May 22, 2013 at 02:18 PM
Hello,

To stop the restart in safe mod test:

Start your computer in safe mode with command prompt

In the command prompt
Type "msconfig"
choose "starting in diagnostic mode"
Apply then OK
restart your computer

The diagnostic mode can run only the main drivers and services. Thus the services or process which restart you computer is disabled
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SniperKiller300 Posts 3 Registration date Tuesday May 21, 2013 Status Member Last seen May 22, 2013
May 22, 2013 at 02:45 PM
Yes but remember that I can't see anything because of my broken screen and on my external screen I can't see anything too.
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Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,202
May 22, 2013 at 05:36 PM
Hi Snipe,

The only way that has been found for now to get rid of the FBI virus is to restore the system to a previous date.

You can't see anything and this has no relation with the virus. It's your hardware, the external screen or the graphic card.

This is more than a sticky wicket, to be polite, you are marooned up the stream (creek) without an oar.

I suggest that you consult a hand-ons competent technician.

Good luck
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