FBI Virus with a broken screen (Safe Mode doesn't work)

Closed
SniperKiller300 Posts 3 Registration date Tuesday 21 May 2013 Status Member Last seen 22 May 2013 - 21 May 2013 à 13:43
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 22 May 2013 à 17:36
Hello, I have a little problem. My laptop has a virus but I can't delete the virus because i've got a broken screen and I can't see anything in the Bios. My external screen doesn't work when i'm the the bios. I've got a Sony Vaio. Please help me :/.
Related:

5 responses

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
21 May 2013 à 17:04
Hello,

What do you see in normal mode and in safe mode from the external screen ?

Do you have access to Internet ?

I suggest you don't fool around with the bios.
SniperKiller300 Posts 3 Registration date Tuesday 21 May 2013 Status Member Last seen 22 May 2013
22 May 2013 à 10:57
I can't see anthing on my external screen and yes I have internet but the problem is when i'm going to the safe mode my laptop restart automaticly after 10 to 30 sec so I can't go to the safe mode.
The Deceiver Posts 256 Status Member
22 May 2013 à 14:18
Hello,

To stop the restart in safe mod test:

Start your computer in safe mode with command prompt

In the command prompt
Type "msconfig"
choose "starting in diagnostic mode"
Apply then OK
restart your computer

The diagnostic mode can run only the main drivers and services. Thus the services or process which restart you computer is disabled
SniperKiller300 Posts 3 Registration date Tuesday 21 May 2013 Status Member Last seen 22 May 2013
22 May 2013 à 14:45
Yes but remember that I can't see anything because of my broken screen and on my external screen I can't see anything too.
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
22 May 2013 à 17:36
Hi Snipe,

The only way that has been found for now to get rid of the FBI virus is to restore the system to a previous date.

You can't see anything and this has no relation with the virus. It's your hardware, the external screen or the graphic card.

This is more than a sticky wicket, to be polite, you are marooned up the stream (creek) without an oar.

I suggest that you consult a hand-ons competent technician.

Good luck