How do I Reset Dell Laptop

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I have tried to repair my Dell laptop without success it comes back and says unable to repair, some of my files are missing and I cannot do a system restore either. Please help

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What is the model of your Dell?
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Hi angelafeehan,

If your computer was shipped with Windows 7 Operating System, you can restore your computer to factory settings by following steps mentioned in this link. Else, reply with the exact System Model Number and Operating System of your Dell computer.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Thanks & Regards
Zohaib R
#iworkfordell