Dell Laptop
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Hs05668
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Jun 4, 2013 at 10:42 AM
carminabigue Posts 620 Registration date Tuesday March 19, 2013 Status Member Last seen June 10, 2015 - Jun 4, 2013 at 10:47 PM
carminabigue Posts 620 Registration date Tuesday March 19, 2013 Status Member Last seen June 10, 2015 - Jun 4, 2013 at 10:47 PM
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Zohaib R
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Jun 4, 2013 at 11:15 AM
Jun 4, 2013 at 11:15 AM
Hi,
Please try the below mentioned steps and check if these steps help:
1. Disconnect all peripherals from the laptop and confirm if system is working fine with AC Adapter only. If yes, follow next step.
2. Remove AC adapter, Battery and press and hold power button for 10-15 seconds to drain flea power. Restart the computer and check. If the problem exists, follow next step.
3. Try charging the battery with the notebook turned off.
4. If the battery is still not charging, try swapping with a known good battery (if available). If known good battery works, the problem is with the battery and needs to be replaced.
Do reply with results.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Please try the below mentioned steps and check if these steps help:
1. Disconnect all peripherals from the laptop and confirm if system is working fine with AC Adapter only. If yes, follow next step.
2. Remove AC adapter, Battery and press and hold power button for 10-15 seconds to drain flea power. Restart the computer and check. If the problem exists, follow next step.
3. Try charging the battery with the notebook turned off.
4. If the battery is still not charging, try swapping with a known good battery (if available). If known good battery works, the problem is with the battery and needs to be replaced.
Do reply with results.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
carminabigue
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Jun 4, 2013 at 10:47 PM
Jun 4, 2013 at 10:47 PM
Try this one diagnostic procedure.
The diagnostic procedures from the Dell User Guide are as follows:
Total Power Failure When Using a Battery
If an AC adapter is not connected to your computer, the computer's power source
is a battery. If the battery indicator flashes amber or is a steady amber, the
battery needs to be charged. If the battery is flashing green and amber, the
battery may be defective. To troubleshoot this problem, use the following
procedure.
1. Turn off the computer and peripherals, and disconnect them from AC power.
2. Reseat each installed battery by removing it and then replacing it.
3. Turn on the computer. Does the green power indicator light up?
Allow one minute for the computer to initialize its components before checking
for signs of power.
Yes. Continue to step 4.
No. Use the AC adapter to connect your computer to AC power. If the computer
operates normally when using AC power, go to step 7. If the computer does not
boot when using the AC adapter, see the previous subsection, "Total Power
Failure When Using the AC Adapter."
4. Does the battery indicator flash amber or show a a steady amber light?
Yes. The battery needs to be charged. Go step 5.
No. Go to step 7.
5. Connect the computer to AC power, and fully charge the battery.
For instructions, see the topic titled "Charging the Battery" in the online
System User's Guide.
6. As the battery charges, does the green battery indicator light up?
Yes. Go to step 9.
No. Go to step 7.
7. Is the battery indicator flashing green and amber?
Yes. Your computer may be in a hot environment. Charging the battery in this
condition may affect the life span of the battery. Continue to step 8.
No. The problem is resolved.
8. Disconnect the computer from AC power. Is the the battery indicator still
flashing amber?
Yes. You may have a defective battery. Continue to step 9.
No. The problem is resolved.
9. Remove the battery, and press its test button. Is the uppermost indicator in
the charge gauge of the battery flashing?
Yes. You have a defective battery. Continue to step 9.
No. The problem is resolved.
10. If a spare battery is available, fully charge it, and then install it in the
computer.
11. Turn on the computer. Is the power indicator off?
Yes. Your original battery is defective. Call Dell for a replacement. (See
Chapter 5, "Getting Help," for
instructions.)
No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for
instructions.)
The diagnostic procedures from the Dell User Guide are as follows:
Total Power Failure When Using a Battery
If an AC adapter is not connected to your computer, the computer's power source
is a battery. If the battery indicator flashes amber or is a steady amber, the
battery needs to be charged. If the battery is flashing green and amber, the
battery may be defective. To troubleshoot this problem, use the following
procedure.
1. Turn off the computer and peripherals, and disconnect them from AC power.
2. Reseat each installed battery by removing it and then replacing it.
3. Turn on the computer. Does the green power indicator light up?
Allow one minute for the computer to initialize its components before checking
for signs of power.
Yes. Continue to step 4.
No. Use the AC adapter to connect your computer to AC power. If the computer
operates normally when using AC power, go to step 7. If the computer does not
boot when using the AC adapter, see the previous subsection, "Total Power
Failure When Using the AC Adapter."
4. Does the battery indicator flash amber or show a a steady amber light?
Yes. The battery needs to be charged. Go step 5.
No. Go to step 7.
5. Connect the computer to AC power, and fully charge the battery.
For instructions, see the topic titled "Charging the Battery" in the online
System User's Guide.
6. As the battery charges, does the green battery indicator light up?
Yes. Go to step 9.
No. Go to step 7.
7. Is the battery indicator flashing green and amber?
Yes. Your computer may be in a hot environment. Charging the battery in this
condition may affect the life span of the battery. Continue to step 8.
No. The problem is resolved.
8. Disconnect the computer from AC power. Is the the battery indicator still
flashing amber?
Yes. You may have a defective battery. Continue to step 9.
No. The problem is resolved.
9. Remove the battery, and press its test button. Is the uppermost indicator in
the charge gauge of the battery flashing?
Yes. You have a defective battery. Continue to step 9.
No. The problem is resolved.
10. If a spare battery is available, fully charge it, and then install it in the
computer.
11. Turn on the computer. Is the power indicator off?
Yes. Your original battery is defective. Call Dell for a replacement. (See
Chapter 5, "Getting Help," for
instructions.)
No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for
instructions.)
