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Saturday June 8, 2013
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Sunday June 6, 2010
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Hello please i need a help, My laptop boot normal but if i log in my account it comes black and only the mouse censer i see on my on the black screen please i need help thank you

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Posts
6428
Registration date
Sunday June 6, 2010
Status
Moderator
Last seen
July 16, 2020

Hello,

Try this 1

1) When you switch ON your computer, start tapping the "F8" key to get

"Windows Advanced Options"( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

Select the option "Last known Good Configuration"

2) If the problem still exists then follow Step 1 and this time select "Safe Mode

with Networking"

3) Click on Start --> Run --> Type regedt32 and press Enter.

[ If you are using Windows Vista or 7 then click on Start --> In search box, type

regedt32 and press Enter.]

Registry Editor will be opened. First backup your registry by going to File -->

Export --> Save the file with any name in your desired location.

At the left side, navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note:
there is "," at the end of userinit.exe

4) Click on the below hyperlink "Malwarebytes Anti-Malware Free" and

download it.

Malwarebytes Anti-Malware Free

Update it --> Perform "Full Scan".

Good Luck