My acer aspire 5742 model laptop's disc drive can't write cd/dvd [Closed]

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My acer aspire 5742 model laptop's disc drive can't read or write the dvds

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Are you 100% certain it is a DVD drive?
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Hello,

Try this 1

1) Click on the below link and follow the instructions

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

2) If the problem still exists then try cleaning the drive lens. Click on the below

link and follow the instructions.

https://ccm.net/faq/2917-lens-cleaners

3) Update the firmware.

Good Luck
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Yes 100% it is DVD drive
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How to update the firmware
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Hello,
Try this 1
Go to your DVD-Writer manufacture's website and check if the firmware update is available.
Click on Start --> Run --> Type devmgmt.msc and press Enter. "Device Manager" will be opened.
Expand "DVD/CD-ROM drivers" by double-clicking on it or by clicking on the "+" symbol.
There you can find your DVD-Drive manufacture's name and model number.
Good Luck

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