My acer aspire 5742 model laptop's disc drive can't write cd/dvd

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peerulla Posts 3 Registration date Friday June 21, 2013 Status Member Last seen June 21, 2013 - Jun 21, 2013 at 01:45 AM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jun 21, 2013 at 02:21 PM
My acer aspire 5742 model laptop's disc drive can't read or write the dvds

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Jun 21, 2013 at 08:45 AM
Are you 100% certain it is a DVD drive?
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 21, 2013 at 09:46 AM
Hello,

Try this 1

1) Click on the below link and follow the instructions

https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

2) If the problem still exists then try cleaning the drive lens. Click on the below

link and follow the instructions.

https://ccm.net/faq/2917-lens-cleaners

3) Update the firmware.

Good Luck
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peerulla Posts 3 Registration date Friday June 21, 2013 Status Member Last seen June 21, 2013
Jun 21, 2013 at 01:08 PM
Yes 100% it is DVD drive
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peerulla Posts 3 Registration date Friday June 21, 2013 Status Member Last seen June 21, 2013
Jun 21, 2013 at 01:12 PM
How to update the firmware
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 21, 2013 at 02:21 PM
Hello,
Try this 1
Go to your DVD-Writer manufacture's website and check if the firmware update is available.
Click on Start --> Run --> Type devmgmt.msc and press Enter. "Device Manager" will be opened.
Expand "DVD/CD-ROM drivers" by double-clicking on it or by clicking on the "+" symbol.
There you can find your DVD-Drive manufacture's name and model number.
Good Luck
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