Not responding Closed

Question

My laptop is connected to the Internet but every time I hit the icon for google it doesn't come on, sometimes it's says its not responding other times it just times out with no response! Also some of my icons on my page when u double click them again no response. I can't get on the Internet to download any package to fix it won't let me onto my control panel either, I defo need help please 
Thanks :)

Ambucias · Answer

Hi

I suspect that your laptop has a virus.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log. 

1. Open this link and download ZHPDiag2 : 

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step). 

4. Double click on the short cut ZHPDiag on your Destktop. 

5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.

6. Click on the Magnifying glass with the + sign and run the analysis. 

Wait for the tool to finished (maybe a long time) 

7. Close ZHPDiag. 

8. To transmit the report, click on this link : 

https://authentification.site 

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt). 

10. Select the file ZHPDiag.txt. 

11. Click on "upload » 

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor

Suzi1109 · Answer

Hi there thanks for replying, I don't understand how I can download this site if I can't get onto the Internet sorry

Ambucias · Answer

Start your computer in safemode, tapping F8, and you should be able to launch your browser.

Suzi1109 · Answer

Thanks for replying ill try that :)

Suzi1109 · Answer

Someone has recommended from start type in cmd and type a message in which has worked not sure for how long though so ill try your way

Ambucias · Answer

Suzi,

Safemode will prevent some evil processes to launch and thus may enable your browsers.

Try my way and we will see if you are not successful.

Presently here, it is 1754 hrs and I must sign out until the morning, I will get back to you then.

Regards

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