Wireless internet connected but cant browse
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RosL
Posts
1
Registration date
Tuesday 16 July 2013
Status
Member
Last seen
16 July 2013
-
16 Jul 2013 à 19:37
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 17 Jul 2013 à 12:03
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 17 Jul 2013 à 12:03
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1 response
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
17 Jul 2013 à 12:03
17 Jul 2013 à 12:03
Hi RosL,
Please try the below mentioned steps on your laptop that does not connect and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
Thanks & Regards
Zohaib R
#iworkfordell
Please try the below mentioned steps on your laptop that does not connect and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
Thanks & Regards
Zohaib R
#iworkfordell
