Wireless internet connected but cant browse

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RosL Posts 1 Registration date Tuesday July 16, 2013 Status Member Last seen July 16, 2013 - Jul 16, 2013 at 07:37 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Jul 17, 2013 at 12:03 PM
I have 3 laptops at home, windows 7, all connect just fine to internet, but only one suddently does not browse anymore eventhough it is connected. I even tried with the mobile internet usb stick and the same happens.
I have not installed anything lately or done any changes.
Tell me please if you need any details,
Thanks

1 reply

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jul 17, 2013 at 12:03 PM
Hi RosL,

Please try the below mentioned steps on your laptop that does not connect and reply with results:

1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.

Thanks & Regards
Zohaib R
#iworkfordell
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