Wireless internet connected but cant browse

Closed
Report
Posts
1
Registration date
Tuesday July 16, 2013
Status
Member
Last seen
July 16, 2013
-
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
-
I have 3 laptops at home, windows 7, all connect just fine to internet, but only one suddently does not browse anymore eventhough it is connected. I even tried with the mobile internet usb stick and the same happens.
I have not installed anything lately or done any changes.
Tell me please if you need any details,
Thanks

1 reply

Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
62
Hi RosL,

Please try the below mentioned steps on your laptop that does not connect and reply with results:

1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Check if "IPv4" and "Default Gateway" show a valid IP Address.
5. Ping the "IPv4" and "Default Gateway".
6. If you get response in the above step, type "ping www.dell.com" and check if there is response.
7. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
8. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.

Thanks & Regards
Zohaib R
#iworkfordell
0