Scanning problem

miekie Posts 1 Registration date Monday August 5, 2013 Status Member Last seen August 5, 2013 - Aug 5, 2013 at 05:18 AM
 Blocked Profile - Aug 5, 2013 at 08:23 AM
Please help me I'm trying to scan a document to email it but I continuously get the message: Downloading application list. Cannot retrieve application list. I don't use the scanning function much but what does this mean??

1 response

Blocked Profile
Aug 5, 2013 at 08:23 AM
It sounds like the software on your computer isnt communication with your scanner.

I would recommend uninstalling and reinstalling the software.

go to Start > Control Panel > Add/remove programs/Program features

to remove the software.