Scanning problem

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miekie Posts 1 Registration date Monday August 5, 2013 Status Member Last seen August 5, 2013 - Aug 5, 2013 at 05:18 AM
Blocked Profile - Aug 5, 2013 at 08:23 AM

Please help me I'm trying to scan a document to email it but I continuously get the message: Downloading application list. Cannot retrieve application list. I don't use the scanning function much but what does this mean??

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1 response

Answer 1 / 1

Blocked Profile
Aug 5, 2013 at 08:23 AM

It sounds like the software on your computer isnt communication with your scanner.

I would recommend uninstalling and reinstalling the software.

go to Start > Control Panel > Add/remove programs/Program features

to remove the software.

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