Avira Update Problems [Solved/Closed]

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Tuesday November 18, 2008
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February 2, 2010
- Feb 24, 2009 at 03:20 AM - Latest reply:  jack - Oct 30, 2012 at 07:15 PM
Hello,

My Avira does not want to update anymore and my liscence key is valid any idea?
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6 replies

Best answer
111
Thank you
Hi, I had this problem and found that even though I am using Firefox, the solution is in Explorer. Open Explorer, under internet options, choose LAN settings, and under proxy server, make sure the box is UNchecked for Use a proxy server for your LAN.

Thank you, jhg 111

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CCM has helped 1700 users this month

Thank you so much! After wasting too much time looking for a solution to this problem, your simple fix worked!
thank you very much, the setting with the proxy-server worked. I had proxy server activated in IE (internet options) and in the avtivir update settings.
i deactivated both proxy and it works fine.
dont know why it was activated, never used a proxy. and noone else uses this computer.
perhaps a strange M$-problem. fck them!
- Jun 17, 2010 at 08:05 AM
You rock jhg, this worked first try.
Thank you so much...it's very helpful... =)
your advice has worked,my antivirus is being updated now
11
Thank you
First download the update here

http://avira.fwebpages.com/avira-offline-updates/avira-offline-updates-2009-06-01/



Open AVIRA main window, select "Update"
Then "Manual Update" and open the downloaded .ZIP file.
And Its done.
10
Thank you
Hi! :)

I had the same problem but I've just found the answer.

You have to reinstall it but type your name and e-mail and select the thing that says something like "register to free... user ..."

It worked here ;)
7
Thank you
The problems I mentioned earlier were gone. Even after the major update that gave a lotta people problems I had no problems with avira updating. However, after last patch tuesday (13th of October) by M$ for Windows (which I updated on the 14th), Avira doesn't seem to automatically update anymore. I had to dl and manually install updates today. Since I run as a Power User, I have to switch to my Admin account to do this. I don't feel like doing this every damn day. :-/
Here's a part of my update error log:

[UPD] [INFO] Downloading of 'http://62.146.66.181/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Select update server 'http://62.146.66.178/update'.
[UPD] [INFO] Downloading of 'http://62.146.66.178/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://62.146.66.178/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://62.146.66.178/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPD] [WARNING] The update was terminated by the user.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Select update server 'http://80.190.143.236/update'.
[UPDLIB] [ERROR] Update aborted by the user.
[UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 522.

When I use any of the IP's mentioned here paste in a browser to go to those IP's, they won't load either and they time out after a certain amount of time. My HOSTS file is not the issue, as it hasn't been altered in any way to my knowledge. Anybody got an idea?
5
Thank you
Just download free update from http://www.avira.com/en/support/vdf_update.html

It solves my problem. I heard the avira servers are overloaded, but I personally believe that the update program has some bugs.

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1
Thank you
same problem here. The free edition also provides a license. I am running WinXP SP 3
I had the version 8 installed and had no problems. Becuz I kept getting the nag popups to update to version 9 I did so, but it just won't update. I am running my account as a power user. Meaning I can install everything except programs that need to access my /windows/system or /system32 directories. I searched Google for answers but haven't come across a satisfying solution so far.
MUKAILA HADI-same prob goes in my notebook..avira personal 10....i did the same thing..it did installed in manual update but avira doesnt detect the update...
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Tuesday April 27, 2010
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April 27, 2010
- Apr 27, 2010 at 11:11 AM
MUKAILA HADI-same prob goes in my notebook..avira personal 10....i did the same thing..it did installed in manual update but avira doesnt detect the update...

did all register and manual update but failed 4 times...it looks as if its updating but after that it doesnt appear..
You can save yourself a lot of trouble if you:
1. Start Internet Explorer
2. Click on Tools, then Internet Options
3. Click on the Connections tab, then the LAN Settings button.
4. Remove the checks from all the boxes (unless you KNOW one of them should have the checkmark).
5. Click OK, then OK again.

Avira should now update properly. If it doesn't, your "HOSTS" file may have been altered. That file is in the "Windows\System32\drivers" folder. MOVE it out onto your desktop (but remember where it went!!) or rename it. Restart the system for good measure and try updating Avira again.

Regards -
John H.
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- Apr 28, 2010 at 04:06 AM
Thank you very much John!
Sorry, I made a mistake on the "HOSTS" file. It's in the "Windows\System32\drivers\etc" folder. Just move it on to your desktop temporarily to see if it fixes the problem. You can download a new one that contains the default entries from Bleepingcomputer. Just google "remove my security engine" and it's one of the first pages listed.

"My Security Engine" is one of the new rogue antivirus programs (a.k.a. Scareware) that people are getting infected with. It does it's best to convince you it's the real Windows Security Center, but it's malware. It may even say it's the "Windows Advanced Security Center".

In my case, it changed the proxy settings as listed above, but some Scareware, viruses, malware, etc. will change your hosts file too. If that happens, the normal web addresses you use to update your antivirus could be redirected right back to your system or to some malware server.

It's probably best to download the default HOSTS file from bleepingcomputer, then exit your browser, move the HOSTS file and put the default one you just downloaded in to your "Windows\System32\drivers\etc" folder. If you can't replace your HOSTS file, it means that the malware has protected that file so you can't change it. Follow the instructions on the bleepingcomputer page I mentioned; they tell you how to deal with that.

Regards -
John