Connecting to modem

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Nmpharmacy Posts 3 Registration date Tuesday 1 October 2013 Status Member Last seen 1 October 2013 - 1 Oct 2013 à 05:43
Nmpharmacy Posts 3 Registration date Tuesday 1 October 2013 Status Member Last seen 1 October 2013 - 1 Oct 2013 à 15:30
I use a Netgear modem DG834G which has worked perfectly with both a PC and a Mac.
Yesterday I suddenly lost connection with my PC and couldn't restore the link to the modem directly. However, I was able to establish a link with my wifi repeater.
This morning the same problem occurred with my Mac. I am able to gain access to the internet via the repeater but neither computer can link with the modem directly.
Can anyone advise how I can restore the direct link with the Netgear Modem?
thanks

3 responses

xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
1 Oct 2013 à 12:34
You can try two things:
1. power off the modem and wait 60 seconds to reconnect
2. Use the reset button on the back of the modem - then you will need to reset wifi password and account name.

I have found that modems/routers have a limited lifetime of about 4/5 years. You might need to replace it.

Good Luck
Nmpharmacy Posts 3 Registration date Tuesday 1 October 2013 Status Member Last seen 1 October 2013
1 Oct 2013 à 12:54
Thank you.
Before I do so is there a possibility I might lose connection altogether?
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
1 Oct 2013 à 15:08
That's always a possibility.
Have you contacted your internet provider? They may be able to help you.
Nmpharmacy Posts 3 Registration date Tuesday 1 October 2013 Status Member Last seen 1 October 2013
1 Oct 2013 à 15:30
Thanks again. I'll proceed cautiously.