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Connecting to modem

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Nmpharmacy Posts 3 Registration date Tuesday October 1, 2013 Status Member Last seen October 1, 2013 - Oct 1, 2013 at 05:43 AM
Nmpharmacy Posts 3 Registration date Tuesday October 1, 2013 Status Member Last seen October 1, 2013 - Oct 1, 2013 at 03:30 PM
I use a Netgear modem DG834G which has worked perfectly with both a PC and a Mac.
Yesterday I suddenly lost connection with my PC and couldn't restore the link to the modem directly. However, I was able to establish a link with my wifi repeater.
This morning the same problem occurred with my Mac. I am able to gain access to the internet via the repeater but neither computer can link with the modem directly.
Can anyone advise how I can restore the direct link with the Netgear Modem?
thanks

3 responses

Answer 1 / 3
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Oct 1, 2013 at 12:34 PM
You can try two things:
1. power off the modem and wait 60 seconds to reconnect
2. Use the reset button on the back of the modem - then you will need to reset wifi password and account name.

I have found that modems/routers have a limited lifetime of about 4/5 years. You might need to replace it.

Good Luck
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Answer 2 / 3
Nmpharmacy Posts 3 Registration date Tuesday October 1, 2013 Status Member Last seen October 1, 2013
Oct 1, 2013 at 12:54 PM
Thank you.
Before I do so is there a possibility I might lose connection altogether?
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Oct 1, 2013 at 03:08 PM
That's always a possibility.
Have you contacted your internet provider? They may be able to help you.
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Answer 3 / 3
Nmpharmacy Posts 3 Registration date Tuesday October 1, 2013 Status Member Last seen October 1, 2013
Oct 1, 2013 at 03:30 PM
Thanks again. I'll proceed cautiously.
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