My Computer is Hijacked

Solved/Closed
pchelp Posts 6 Registration date Saturday August 24, 2013 Status Member Last seen December 11, 2013 - Dec 9, 2013 at 12:47 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Dec 12, 2013 at 05:26 AM
Hello,

While I was browsing thru normal website, a pop up suddenly covered the entire screen of my computer and eventually I could not access my network at all.

Based on my online research and findings, this is a typical "police themed" ransomware asking for a fine payment of 100$ within 48 hours to restore my access online for the reason that I have violated some sections of the Cyber Laws.

Could anybody kindly please advise or suggest any action or procedure that I could get rid or remove this block from my computer? Thank you very much in advance.

4 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Dec 9, 2013 at 07:23 AM
Hello

This is a very vicious virus

We will try this:

1. Download this Rogue Killer, preferably from another computer but don't run it yet:

https://www.adlice.com/roguekiller/

2. Transfer Rogue Killer on a pen drive or flash drive.

3. Connect the pen drive.

4. Restart you machine in safe mode and choose safe mode with command prompt.

5. Type the letter of the volume of your pendrive, ie E:/>

(could be another letter)

6. you should see the files on your pendrive.

7. Type roguekiller and press enter the programme should open

8. Click on scan, once the scan is finished, click on delete

9. Close Roguekiller and type shutdown /r and press enter and click ok

10. Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

11. Download the following Adwcleaner created by Xplode

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Launch it (for Windows 7 and 8, click right to run as administrator)
Click on delete

Let me know and good luck
0
pchelp Posts 6 Registration date Saturday August 24, 2013 Status Member Last seen December 11, 2013
Dec 10, 2013 at 07:40 PM
Hi,

I managed to get rid of Ransomware and thank you very much for your favourable advise.

I just had another problem now in which the error window always pop up whenever I would open my computer. Please, if you could share me some advise to get rid of this will be much appreciated. Thank you very much in advance.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Dec 11, 2013 at 06:25 AM
Hi

What does the error window say?
0
pchelp Posts 6 Registration date Saturday August 24, 2013 Status Member Last seen December 11, 2013
Dec 11, 2013 at 04:55 PM
HI,

The error say "avgdiagex.exe has encountered a problem and needs to close"
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Dec 11, 2013 at 05:04 PM
This is an issue with your antivirus' scanning engine.

I suggest you reinstall your antivirus and the problem will vanish into the thin air.
0
pchelp Posts 6 Registration date Saturday August 24, 2013 Status Member Last seen December 11, 2013
Dec 11, 2013 at 08:11 PM
Thank you you very much, it worked.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,241
Dec 12, 2013 at 05:26 AM
You are totally welcome, pay it forward.
0