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Windows 8 screen wont start

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roopal_k Posts 4 Registration date Monday 3 March 2014 Status Member Last seen 16 June 2014 - 3 Mar 2014 à 14:36
 Blocked Profile - 7 Mar 2014 à 21:36
i was shutting down my computer when a bios update started. I decided to dosome other work and went outside the room. Now my computer wont start. my laptop is HP ENVY 15t-j000 Quad Edition
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2 responses

Réponse 1 / 2
Blocked Profile
3 Mar 2014 à 17:24
Hello,

how old is your laptop?

is it under warranty?

If so, have you contacted HP support?

turning your computer off during a BIOS update can seriously cock up the motherboard.


Réponse 2 / 2
roopal_k Posts 4 Registration date Monday 3 March 2014 Status Member Last seen 16 June 2014
4 Mar 2014 à 04:44
i just bought is 3 months back and it is under warranty... but the problem is i bought it in India and now I am in UK for a few months..
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
4 Mar 2014 à 05:24
Hi
Kieferschild's is correct "turning your computer off during a BIOS update can seriously cock up the motherboard. "

Have you tried safe mode ? What about factory reset?
roopal_k Posts 4 Registration date Monday 3 March 2014 Status Member Last seen 16 June 2014
4 Mar 2014 à 07:42
plese elaborate the steps for hp windows 8
Blocked Profile
4 Mar 2014 à 10:36
If you contact HP support they will be able to assist you better. You have warranty so i suggest you use it. You will need your laptop serial number. Go on to HP's website and get technical contact details and go from there. If your laptop isnt even seeing Windows you wont be able to get in to Safe Mode.
roopal_k Posts 4 Registration date Monday 3 March 2014 Status Member Last seen 16 June 2014
5 Mar 2014 à 13:56
no use. even though my laptop is under global warranty, hp UK says its a foriegn product and we dont have the parts to fix it. My laptop is not even 90 days old!!
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
5 Mar 2014 à 17:00
Try safe mode, tapping F8 after starting the machine