Windows 8 screen wont start

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roopal_k Posts 4 Registration date Monday March 3, 2014 Status Member Last seen June 16, 2014 - Mar 3, 2014 at 02:36 PM
Blocked Profile - Mar 7, 2014 at 09:36 PM

i was shutting down my computer when a bios update started. I decided to dosome other work and went outside the room. Now my computer wont start. my laptop is HP ENVY 15t-j000 Quad Edition

Windows 8 screen wont start
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2 responses

Answer 1 / 2

Blocked Profile
Mar 3, 2014 at 05:24 PM

Hello,

how old is your laptop?

is it under warranty?

If so, have you contacted HP support?

turning your computer off during a BIOS update can seriously cock up the motherboard.

Answer 2 / 2

roopal_k Posts 4 Registration date Monday March 3, 2014 Status Member Last seen June 16, 2014
Mar 4, 2014 at 04:44 AM

i just bought is 3 months back and it is under warranty... but the problem is i bought it in India and now I am in UK for a few months..

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Mar 4, 2014 at 05:24 AM

Hi
Kieferschild's is correct "turning your computer off during a BIOS update can seriously cock up the motherboard. "

Have you tried safe mode ? What about factory reset?

roopal_k Posts 4 Registration date Monday March 3, 2014 Status Member Last seen June 16, 2014
Mar 4, 2014 at 07:42 AM

plese elaborate the steps for hp windows 8

Blocked Profile
Mar 4, 2014 at 10:36 AM

If you contact HP support they will be able to assist you better. You have warranty so i suggest you use it. You will need your laptop serial number. Go on to HP's website and get technical contact details and go from there. If your laptop isnt even seeing Windows you wont be able to get in to Safe Mode.

roopal_k Posts 4 Registration date Monday March 3, 2014 Status Member Last seen June 16, 2014
Mar 5, 2014 at 01:56 PM

no use. even though my laptop is under global warranty, hp UK says its a foriegn product and we dont have the parts to fix it. My laptop is not even 90 days old!!

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Mar 5, 2014 at 05:00 PM

Try safe mode, tapping F8 after starting the machine

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