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Hard drive disconnects then reconnects

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captaincaboose Posts 3 Registration date Sunday March 16, 2014 Status Member Last seen March 16, 2014 - Mar 16, 2014 at 01:55 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 17, 2014 at 05:59 AM
Okay here goes. I have an annoying problem with my external hd. It's a Verbatim 1tb (I forgot the exact model)

When I try to transfer a file it disconnects then reconnects. So I disk checked for errors. But when I make it go do that, it disconnects again then reconnects. So I figured that it's probably infected so I try to run a virus scan. And it did the exact same thing again. Nothing is accomplished.

Also there's this folder that gives me the error 0x80070091.

Please help me, I have very important files in this hard drive :( Thank you in advance.
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Answer 1 / 1
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Mar 16, 2014 at 07:58 AM
I agree with you, it is a ridiculous and most annoying problem.

Try this

Download UsbFix (created by El Desaparecido) on your desktop.

http://ccm.net/download/download-24089-usbfix

Plug all of your USB memory devices as more than one may be infected.

If your antivirus gives an alert, ignore it and temporarily deactivate the antivirus.
Plug in your usb devices (Flash drive, pen drive. External HD etc...) don't open them.
Double click sur UsbFix.exe.

Click on deletion
.
Let the tool work.

Ambucias
Moderator/virus security contributor
0
captaincaboose Posts 3 Registration date Sunday March 16, 2014 Status Member Last seen March 16, 2014
Mar 16, 2014 at 11:25 AM
Hello, Sir or Ma'am! Thank you for responding.

I tried your suggestion. Everything was working fine but this pop up showed up while it was scanning the external hard drive it self.

It said:

"Line 31193 (File C:\UsbFix\UsbFix.exe)

Error: Subscript used on non-accessible variable"

Now I figured that it's probably the disconnecting-reconnecting thing again so I tried changing the cables but to no avail, it still won't work. It still keeps reconnecting and disconnecting.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Mar 16, 2014 at 04:10 PM
Dear Captain Caboose,

I suspect you are correct, the problem no doubt resides with the socket or port.

I guess that a technician is your best resource now.
0
captaincaboose Posts 3 Registration date Sunday March 16, 2014 Status Member Last seen March 16, 2014
Mar 16, 2014 at 06:49 PM
If that's the case then I guess I have no choice.

Thank you for trying, though :)
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Mar 17, 2014 at 05:59 AM
Good luck
0

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