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My desktop is black

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mcoty Posts 4 Registration date Wednesday 2 April 2014 Status Member Last seen 2 April 2014 - 2 Apr 2014 à 02:22
mcoty Posts 4 Registration date Wednesday 2 April 2014 Status Member Last seen 2 April 2014 - 2 Apr 2014 à 16:00
my desktop is black. I can log into the computer but the desktop is black. I tried opening the task manager and it will not come open. I also tried to unplug the power source and remove the battery and hold the power button down for 30 to 60 seconds and replace the battery and the power cord this also did not work. I also tried to press eight on startup to no avail. please help me with this. my computer is an Asus notebook. with Windows 8.
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4 responses

Réponse 1 / 4
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
2 Apr 2014 à 15:16
You get a Windows log-in screen and can complete the log-in?
If you have the Windows 8 DVD you should insert the DVD, change the boot order to the DVD drive and do a "Repair". That should fix and software errors.

Good Luck
Réponse 2 / 4
mcoty Posts 4 Registration date Wednesday 2 April 2014 Status Member Last seen 2 April 2014
2 Apr 2014 à 15:37
My computer did not come with the disk
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
2 Apr 2014 à 15:43
OK. You were supposed to BURN the disk when the computer was new.

I hope the laptop is still under warranty. Since that's you best option at this point.
Réponse 3 / 4
mcoty Posts 4 Registration date Wednesday 2 April 2014 Status Member Last seen 2 April 2014
2 Apr 2014 à 15:48
Lol. The computer is not even a week old i havent even had a chance to burn anything. Anyway where do i get the disk from. Im taking the computer back today hopefully they give me my money back. I dont want the same computer cause its a piece of crap.
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
2 Apr 2014 à 15:58
That sounds like a good option.

You need to buy 5 or 10 blank DVD disks when you get the next computer. In the set-up instructions you should find the procedure to both produce a Windows system disk (probably 1 DVD) and a full computer backup (probably 3 or 4 DVDs). If you burn these disks you are better protected from hardware and software problems.

Good Luck
Réponse 4 / 4
mcoty Posts 4 Registration date Wednesday 2 April 2014 Status Member Last seen 2 April 2014
2 Apr 2014 à 16:00
Thank you.