You must keep in mind that when dealing with e-mail service providers, you are trying to communicate with robots. I cannot be sure your response will be positive, even if I knew what you wrote on the form, I can't tell you what the response will be.
Furthermore, there are thousands of people filling that for daily, certainly there must be a huge long waiting list and the service is not personalized.
Anyhow, there is no other solution to your kind of issue.
I have no e-mail account other than the one provided by my Internet Service Provider, I closed the others because of this kind of issue. I suggest you do the same in the future.