Restoring Gateway laptop back to factory settings [Closed]

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texanbred
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I got a virus on my laptop so I'm trying to restore it back to factory settings using F10, however it gets hung up every time it tries to install Outlook 10. I didn't receive a back up disc with my laptop so I have no other way to restore it. Is there any way around this?

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Hello,

We can try to eradicate the infection, no ?

If you are OK, do this :

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full Options.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Gabriel.
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So after doing my own research online I downloaded DBAN and ran it on my laptop, then I reinstalled Windows using recovery discs I purchased directly from Gateway - worked like a charm.