my new laptop keeps shutting off Closed

Question

Hi, I'm new here and I'm not very tech savvy. But I've been having this problem with my laptop lately. I got as a gift this christmas. It keeps shutting off whether it's plugged in or not, sometimes it reboots. I just use it to do homework and play the sims 3. Any help would be greatky appreciated.
Specs:
OS name- microsoft windows 8.1
Version- 6.3.9600 build 9600
System manufacturer- toshiba
System model - satellite c55-A
System type- x64-based pc
System SKU- pscf6u
Processor - intel(r) pentium(r) cpu 2020m@ 2.40ghz, 2400mhz, 2 core(s), 2 logical processor(s)
Ram 6.00gb
64 bit operating system, x64 based processor

Ambucias · Answer

Hi Mango,

Certainly, aside from homework and Sims, you must be using your laptop to browse and downloading stuff.  Your laptop, although it is a Toshiba, seems to have sufficient power to handle Sims and homework.

Looks to me that a virus has invaded your system.

Go to the following link, download and install ZHP Diag to produce a report on your system.  Ensure to read and follow the instructions.

https://ccm.net/download/download-23176-zhpdiag

You report can be uploaded on www.speedyshare.com, not pasted here as it is large.  Just copy and paste the speedyshare link here.

Once we have the report, your case will be handled by 2011N2 (Gabriel) an astonishing expert in disinfection.

Good luck

My new laptop keeps shutting off

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