My new laptop keeps shutting off

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mangoconcoco Posts 1 Registration date Saturday May 17, 2014 Status Member Last seen May 17, 2014 - May 17, 2014 at 04:44 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 17, 2014 at 05:24 PM
Hi, I'm new here and I'm not very tech savvy. But I've been having this problem with my laptop lately. I got as a gift this christmas. It keeps shutting off whether it's plugged in or not, sometimes it reboots. I just use it to do homework and play the sims 3. Any help would be greatky appreciated.
Specs:
OS name- microsoft windows 8.1
Version- 6.3.9600 build 9600
System manufacturer- toshiba
System model - satellite c55-A
System type- x64-based pc
System SKU- pscf6u
Processor - intel(r) pentium(r) cpu 2020m@ 2.40ghz, 2400mhz, 2 core(s), 2 logical processor(s)
Ram 6.00gb
64 bit operating system, x64 based processor
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1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,178
May 17, 2014 at 05:24 PM
Hi Mango,

Certainly, aside from homework and Sims, you must be using your laptop to browse and downloading stuff. Your laptop, although it is a Toshiba, seems to have sufficient power to handle Sims and homework.

Looks to me that a virus has invaded your system.

Go to the following link, download and install ZHP Diag to produce a report on your system. Ensure to read and follow the instructions.

https://ccm.net/download/download-23176-zhpdiag

You report can be uploaded on www.speedyshare.com, not pasted here as it is large. Just copy and paste the speedyshare link here.

Once we have the report, your case will be handled by 2011N2 (Gabriel) an astonishing expert in disinfection.

Good luck
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