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WD My Passport Ultra and Windows 7

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riverbank Posts 2 Registration date Saturday May 17, 2014 Status Member Last seen May 23, 2014 - May 17, 2014 at 06:30 PM
riverbank Posts 2 Registration date Saturday May 17, 2014 Status Member Last seen May 23, 2014 - May 23, 2014 at 06:07 PM
My Passport has worked well until today. My computer no longer recognizes it. I read your forum and followed instructions from jack4rall - Apr 25, 2012 02:27PM.
I uninstalled all grey entries under "Disk Drives" and "universal serial bus controller", restarted my computer and plugged in My Passport. Windows installed the driver but I still cannot access My Passport. It is not listed among the drives on my computer.
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2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
May 23, 2014 at 02:17 PM
You probably have a failed disk drive.

Sorry for the bad news
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Answer 2 / 2
riverbank Posts 2 Registration date Saturday May 17, 2014 Status Member Last seen May 23, 2014
May 23, 2014 at 06:07 PM
I suspect you are right. Thank you so much for responding to my question. I appreciate your time and expertise.
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