Please help my HP Pavilion TouchSmart 14-b10 have a black screen

Closed
Shay12 Posts 1 Registration date Friday June 27, 2014 Status Member Last seen June 27, 2014 - Jun 27, 2014 at 10:50 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 30, 2014 at 12:59 PM
My HP 14" Pavilion TouchSmart 14-b109wm Laptop PC have a black screen or so ermines shows up the hp logo but won't go any futher
My computer have been saying it need an update so I finally decided to update it and when I did the computer keep updating over and over and won't start so I decided to take the battery out and then my computer comes on shows the hp logo and won't logo and sometimes a black screen shows up all the lights and everything is one so I don't kno what the problem might be :((( PS I only had this computer for a few weeks
Related:

1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jun 30, 2014 at 12:59 PM
If this is a new computer then you should have support from HP. I suggest you call their help number.

Good LucK